Implementation Services

Professional Services and Customer Support form the cornerstone of Open Channels Inc. Together with each of our Partners, we are committed to backing our solutions with attentive and reliable customer service and support at every step of the process.

We supply our customers with complete turn-key installations, providing all aspects of the implementation - from project management, specification writing, custom development and documentation, to installation, training and ongoing technical support.

Project Management

Project Managers oversee all aspects of our customer accounts, from the initial planning meeting, to the review of the completed installation and training, to discussing the applicability of new technologies as they become available.

Custom Programming

Our Partners employ full time professional software engineers and consultants skilled in a wide variety of areas, including operating systems, communications, and other applications. Our customers can be assured of seamless modifications that optimize solutions for their individual needs.

Quality Assurance

All software is verified by Quality Assurance teams. Automated testing techniques assist in verifying system functionality, and well-documented test cases validate that the functions are performing as specified.

System Staging and Burn-In, Installation and Site Preparation

We assemble all hardware from all manufacturers, loading the operating system, application software and location specific data. We test the fully-configured system, including application software functionality. We also perform installation and site preparation services nationwide.

Training

Open Channels and our Partners offer a wide variety of training options that allow us to tailor an educational program to meet your individual requirements.

One-Call, Complete Support and Service

Each of our Partners operates a toll-free, seven day-a-week Help Desk, providing total support with one-call. Your calls are answered quickly, and in most cases your problem is solved instantly. If the Help Desk Representative is unable to solve a non-hardware problem, the call is immediately referred to a qualified technical support individual, project manager or software engineer.